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Category: Metrics
Combining Our UX Metrics With Compelling, Emotional Stories
by Jared M. Spool
Get A Better UX Metric From Your NPS Survey Data
by Jared M. Spool
Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
by Jared M. Spool
UX Metrics: Identify Trackable Footprints and Avoid the Woozles
by Jared M. Spool
Measure Customer Experience Design And Make It Accountable
by Jeffrey Eisenberg
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