Category: Metrics

Combining Our UX Metrics With Compelling, Emotional Stories

by Jared M. Spool

Get A Better UX Metric From Your NPS Survey Data

by Jared M. Spool

Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)

by Jared M. Spool

UX Metrics: Identify Trackable Footprints and Avoid the Woozles

by Jared M. Spool

Measure Customer Experience Design And Make It Accountable

by Jeffrey Eisenberg